Archive for 2011

Introducing the Daily Deal

April 22nd, 2011


Today we introduced a new feature to the site called the Daily Deal. Every day from 12:00 AM CST to 11:59 PM CST we’ll have a product available on our site at a significant discount. Snap them up quick, because when the product is sold out, that deal is over.

The product deal can be seen on our homepage every day at www.powerbookmedic.com . We’ll also be posting the daily deal to Facebook and Twitter, so become our fan to get the daily deal on your wall or twitter feed!

The deals will vary from iPod, iPhone and iPad accessories to laptop memory and hard drives, so check back often!

Below is an image of what the Daily Deal looks like on the homepage with the daily deal for today (4/22/2011)

Mac, iPhone, and iPad Accessory Giveaway

April 15th, 2011

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The accessory giveaway is now over!

Here are the winning comments picked at random. Emails to the winners are going out as we speak.

69 cara Says:
April 16th, 2011 at 9:09 pm
TuneJuice 3, Back-up Battery for iPod & iPhone

78 Lucas Says:
April 21st, 2011 at 7:22 pm
adidas miCoach Armband for iPhone 4 Black for my newly purchase iPhone 4.

23 Andrew Says:
April 15th, 2011 at 4:51 pm
Always a very usefull site thanks.
Adidas miCoach armband for iphone 4 Black.

75 Reid Walker Says:
April 18th, 2011 at 8:03 am
the TuneJuice 3 looks might it might be useful . . .

20Wayne Spitzer Says:
April 15th, 2011 at 4:42 pm
I have always valued your tech support and repair options.

I would welcome the keyboard protector.

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We’ve been hard at work for the last few weeks adding over 1000 accessories to the site for the Macbook, iPad, iPhone, and iPod. We’re by no means close to being finished with the process, but wanted to give a sneak peek and also give a few of them away.

So, we’re going to give away 5 accessories valued at $30 or less. Which ones? You pick.

Entering is simple:

1.) Find an accessory you want for under $30 from our accessories category at the link below:

Mac, iPhone, iPad, iPod Accessories

2.) Post a comment to this blog with the name of the accessory you want. Only post once. Multiple entries will not be accepted.

Winners will be picked at random on Friday April 22nd at 12:00 CST. Winners will be notified via email and via our blog.

Here are just a few of the products that we would pick….

TuneJuice 3, Back-up Battery for iPod & iPhone – $25.49

Keyboard Protector for Apple Alum. Unibody Notebook, Black – $25.49

adidas miCoach Armband for iPhone 4 Black – $23.99

How to Determine What Machine You Have

April 15th, 2011

At Powerbook Medic, we will frequently get calls that cover a wide variety of concerns, however, the most prevalent of these calls are made to help determine what sort of machine a customer may have, or how to choose the appropriate parts that are compatible with their machine. Below are several questions that we hear frequently, and wanted to answer for all of those who were wondering how to determine what machine they may have.

The absolute easiest way to determine what machine you have is to use our ID Your Mac feature at the link below:

ID Your Mac

Below is some other helpful info in determining what machine you have:

With Powerbooks, iBooks,  and MacBook Pros, there are a variety of different sizes, in reference to the screen size. Frequently, we talk to customers who believe that their 15″ machine is indeed a 17″ machine. The proper way to measure your screen size, is to measure diagonally, from the upper edge of the viewable display to the opposite lower edge. The different screen sizes are listed below:

  1. Powerbook G4 12″ – 12.1″
  2. Powerbook G4 15″ – 15.2″
  3. Powebook G4 17″ – 17″
  4. iBook 12″ – 12.1″
  5. iBook 14″ – 14.1″
  6. MacBook – 13.3″
  7. MacBook Pro 13″ – 13.3″
  8. MacBook Pro 15″ – 15.4″
  9. MacBook Pro 17″ – 17″

Another question we frequently see is, “How do I know if my iMac G5 has an Ambient Light sensor?” Well, the easiest way to check is to physically look for the sensor. If your iMac is equipped with one, it will be located under the frame of the display, near the RAM bay. For more detailed information, see this article.

Another popular question is, “Where do I find my serial number?” If your machine is running, the easiest way to determine this would be to click on the Apple menu (the small Apple Logo on the upper left-hand corner of the screen, and choose the option that reads, About This Mac. Once that window appears, click the button that reads More Information. In the window that opens, you will be able to see the amount of RAM installed, the serial number and numerous other tidbits of useful information. If your machine does not boot, you may find the serial number is located under the battery on older model MacBook Pros, and it will be engraved on the bottom pan on newer models. On iBooks, it will be located under the keyboard, and on iMacs, it should be on a stick on the base of the machine.

If you do not need to find the serial number, but would like to find your model number, you can simply look on the base of your machine, where it should read in small writing, “Designed by Apple in California, Assembled in… Model A_____…” You can use either the model number or the serial number on this page to load a cookie in your browser to choose the correct parts for your machine. Once you register your device, when you come to a page with multiple options for different model numbers, it will highlight the options that are compatible with your machine, to simplify the ordering process.

iPhone 3G and 3G(S) Glass Removal Guide

April 1st, 2011

We have, over the last few years, had numerous requests for a more detailed instructions on how to separate the glass and digitizer from the iPhone 3G and 3G(S), from the midboard. This is a relatively simple process, however, we have seen numerous instances where customers have damaged their LCDs, the ear speaker, or torn cables in the process of trying to complete this repair. We would encourage you, the reader, to check out the instructional video with this blog, before attempting the repair, and then deciding if this is something you would like to attempt. If it appears to be too daunting, we offer a send-in repair service, which you can take advantage of by scheduling a repair here. If you would like to proceed, the first thing will be to proceed with gathering your tools and replacement parts. For this repair, we would recommend the following:

Replacement Glass

3G Glass and Digitizer

3G(S) Glass and Digitizer

Tools

Philips #00

iPad Takeapart Tool

iPhone Double-sided Adhesive

Once you have gathered the appropriate tools and parts, we can proceed with disassembling the phone. You can follow the first step on this video , and then proceed to follow the steps below. You will remove the six screws that surround the LCD frame, holding the LCD in the frame. These are held in place with small Philips head screws. Once you have removed them, you can then use a flat pry tool such as the iPad Takeapart tool,  to separate the LCD from the Glass and Midboard. You want to take extra precaution on this step, so as not to damage the LCD in the removal. Set the LCD gently to the side, and then firmly grasp the  frame of the midboard as detailed in the video, and put firm pressure on the glass to create a little separation between the midboard and glass.You can then work the iPad Takeapart tool between the plastic and the Glass to gently separate the two. Once you have some separation, you should be able to gently peal the glass away from the midboard. You will want to take caution in working around the home button and the cable coming from the earpiece and the ambient light sensor, so as not to damage those parts. Once you have separated the Glass and midboard, you will want to clear the midboard of any residual adhesive and shattered glass, so that you have a clean base to work on. You can then either use the Double sided adhesive or a couple of small dots of superglue to hold the new Glass and Digitizer in place. You will also want to take precautions to thread the cable on the new glass in the center of the midboard, where the LCD will sit. This will insure that the cables will seat properly, once the display assembly is reinstalled. From here, you would reseat the LCD in the midboard frame, replace the six screws you removed, and reassemble the iPhone. Now you have completed the replacement of the Glass and Digitizer on your iPhone.

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Help! I lost my iPod/iPhone/iPad passcode!

March 25th, 2011

It seems like no matter how many times we encourage people to use a password or passcode that is easy to remember, people tend to still forget what they had set. There are a few methods that can be used to rectify this problem, and we will address a couple of them here:

1. Sync the device to the computer you most recently synced it with. If you forget your passcode, you will be prompted to try again in a minute, and then again in longer intervals until you will have no other option but to sync it with the computer on which it was last synced.

2. When in doubt, restore. In the event that you do not have access to the machine which your iDevice was last synced, you can place your device into what is called restore mode. This can be accomplished by following these steps. First, hold the sleep button and home button until the device powers off. Once the Apple appears on the boot screen, you can release the sleep button, but you would need to continue to hold the home button down while the device continues to boot. Once the device has finished booting, you should see a dock connector cable and an iTunes logo on the screen.  At this point, you can connect the device to the computer, and iTunes will detect the device, and let you know that you will need to restore it. Once you have completed the restore in iTunes, you will have the opportunity to either restore your files from a backup, or to set the device up as a new device. With any apps you have previously purchased, you will be able to re-download them without being charged for them a second time.

3. If the previous process does not work, you can also attempt to try the following: Hold down the sleep button until the “Slide to Power Off” message appears on the display. Power off the device by sliding the bar to the right. Once your device is off, you can hold the home button, and connect the device to the computer using the USB dock connector cable. This should prompt the device to power back on. Continue to hold the home button while the device continues to power on. Once it powers on, you should have the iTunes logo, with a dock connector cable on the display, indicating that you should connect the device to your iTunes. You can now proceed to restore your device as described above.

If these steps are not successful in helping you to get your iDevice back to working, feel free to contact our Repairs Department to see how they may be able to assist you in getting your gadget back to working. If you would like to learn more about our repair offerings, you can check out some of our services here.

How to Repair a PSP 1000

March 23rd, 2011

Today we released our Sony PSP 1000 repair guide video. This video covers the entire disassembly of the PSP 1000. It will show you how to completely disassemble the PSP 1000 to replace components such as the LCD, UMD Drive, etc…

We also began selling PSP 1000 and 2000 Parts at the link below:

Sony PSP Parts

To view the video on our Repair Guide site, click on the link below:

Sony PSP 1000 Repair Guide

The video is also embedded below:

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How to Repair a Google Nexus One

March 18th, 2011

Today we released our Google Nexus One repair guide video. This video covers the entire disassembly of the Nexus One. It will show you how to completely disassemble the Nexus One to replace components such as the LCD with Digitizer Touch Panel, logic board, etc.

We also began selling Google Nexus One Parts at the link below:

Nexus One Parts

To view the video on our Repair Guide site, click on the link below:

Google Nexus One Repair Guide

The video is also embedded below:

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We’re Hiring Again

March 16th, 2011

The time has come to add to our team once again. This time we’re looking to add to our customer service team, and we’re looking to do it quickly! If you’re in Huntsville, AL, love technology, and are looking for a change of pace with your career, then this might just be the fit for you!

To apply, send your resume to hiring@powerbookmedic.com

Primary Responsibilities:

* Answering calls and assisting customers in placing phone orders
* Assisting customers via Live Support
* Troubleshooting customer technical and non-technical issues
* Shipping customer orders
* Handling return and exchange requests via phone and web

Minimum Qualifications:

* High School Diploma
* One year customer support experience.
* Excellent written, verbal and interpersonal communication skills.

Preferred Qualifications:

* Ability to troubleshoot Mac software problems as well as Mac hardware
problems. Prior experience working with Macs is highly preferred.
* A proven track record of supporting end users.
* The ideal candidate must have the ability to follow through on support
requests in a timely manner, escalating to other members of the team when
appropriate.
* He/she should have the ability to prioritize and address multiple tasks in a
dynamic work environment. Multitasking skills are a must.
* The ideal candidate should have the ability to work independently as well as
with other members of the team.
* The ability to communicate technical issues in non-technical terms is
required.

Salary USD 26000 – 29000 Per Year
Location: Huntsville, AL
Career Level Required Entry Level
Experience Required 1+ to 2 Years
Education Required High School or equivalent
Job Status Full Time
Hours/Shifts First Shift (Day)

Some on the job training will be provided.

All applicants must be authorized to work in the United States.

Refurb Macbook Pros and iPads Now Available

March 14th, 2011

We’ve just added a few refurb units to the online store under our Used Mac category.

Here’s the rundown on the latest postings:

15″ Macbook Pro 2.53GHZ Core 2 Duo – $1199

MacBook Pro 17-Inch Laptop 3.06 GHz Intel Core 2 – $1749.95

iPad with Wi-Fi + 3G 64GB (first generation) – $649.95

These units usually go pretty quickly, so if you see one you like, act quickly!

We’ve got a lot more units on the way, so check back often for more refurb deals!

iPad 2 Repair Guide Teardown Available

March 11th, 2011

We got our iPad 2 today, and did what we do best…. we took it apart. The end result being our iPad 2 Teardown Video which will show you how to take the iPad 2 apart. This of course is our first shot at opening one up, and we’ll have our more formal video repair guide out shortly.

We’ve also made available the first set of iPad 2 parts at the link below:

iPad 2 Parts

You can see the iPad 2 Teardown in the embedded YouTube video below:

A picture is worth a thousand words. Here is the end result in a picture: